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KPO Country Markets and Delivery Centers
India a Leading KPO Market
- Flourishing offshore IT services and BPO sectors
- Good project management skills
- Large high-quality academic labor pool, proficient in English
- Favorable government policies
- Large diaspora driving demand
China is Emerging as a KPO
- Presence of off-shore manufacturing sector
- Talented pool of engineers and scientists
- Ramping up skills in English and Economics
- Uniquely positioned to tap the Japanese and Korean markets
- Favorable government policies
Eastern Europe Focusing on Near-Shore KPO
- Highly talented pool of engineers and scientists
- Robust education system with ample supply of professionals for analytical work
- Moderate, but increasing labor costs
- Non-English languages
- Proximity to European markets
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